Return & Exchange Policy
We want you to feel confident shopping with HONLTRA. If an item isn’t right for you, please review the guidelines below before requesting a return or exchange.
Return Eligibility
Items may be eligible for return if they are unused, unworn, unwashed, and in their original condition, with all original tags and packaging. For hygiene and product-care reasons, some items may not be eligible for return. Please check the product details or contact us if you are unsure.
Return Requests
To request a return, contact us through the Contact Us page with your order number and the item(s) you wish to return. Please wait for instructions before sending anything back. Returns sent without prior approval may not be accepted.
Exchanges
If you would like a different size or item, contact us through the Contact Us page. Exchanges are subject to product availability. If the requested item is unavailable, we’ll help you review the available options.
Refunds
Once an approved return has been received and inspected, we’ll notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Return Shipping
Return shipping arrangements and any applicable costs will be provided when your return request is reviewed. Original shipping charges may not be refundable unless otherwise specified.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us through the Contact Us page with your order number and clear photos of the issue. We’ll review the details and assist you.
Important Notes
- Items must meet the return eligibility requirements above.
- Please keep your proof of postage until your return is resolved.
- We recommend reviewing product descriptions and sizing information before placing an order.
For help with a return or exchange, please contact us through the Contact Us page.